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Contact details stay private. Every introduction goes through the FOLA office.

Privacy and Safety

Nobody's contact details are published, every introduction goes through the FOLA office, and every listing carries a mark that says what was checked.

A records room: a staff member checks a file beside a locked cabinet.

Your Contacts Stay Private

Patients, practices, locums, carers, partners and suppliers are all shown without contact details. When you send a request, it goes to the FOLA office, and the office introduces both sides on WhatsApp. That is the only point at which contact details pass.

An office where a sealed envelope is handed from one person to another beside a locked cabinet.

What the Marks Mean

Every listing carries exactly one of three marks.

MarkWhat it meansWhat it does not mean
Post not confirmedThe person behind the listing has not confirmed their email yet, or it is a sample listing.Browse it, but treat it as unconfirmed.
Genuine postThe person behind it entered the six digit code FOLA emailed them, so a real, reachable person sent it.Nothing yet about qualifications.
Verified by FOLAA person at FOLA also checked it against the register and the evidence supplied, and recorded the date.Never a rating of clinical skill, and never for sale.

How a Listing Earns Its Mark

  1. 1Confirm by code

    Every request and every listing is confirmed with a six digit code sent to the sender's email. Nothing reaches FOLA without it.

  2. 2Genuine post

    A confirmed listing goes on the board marked Genuine post.

  3. 3Checked by a person

    A person at FOLA checks the council or company register and the evidence supplied.

  4. 4Verified by FOLA

    The mark goes on. If anything material changes, or a check lapses, the mark comes off until FOLA checks again.

  5. 5Removal

    A listing FOLA cannot stand behind comes off the board, including anything reported and not cleared.

A desk with registers: a person checks a listing against the official register and stamps it.

Sponsored Is Never Verified

Practices can pay for placement in relevant results. Those listings always carry a Sponsored label, set apart from the mark. Payment never changes a check, and the Verified mark cannot be bought.

Sponsored Verified by FOLA

A help counter: a visitor shows a listing on her phone to the person behind the counter.
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